Virtual Health Associate Roles

The U.S. Healthcare industry is struggling to find smart, reliable team members to support the delivery of high-quality, cost-effective care. ELEOS is a healthcare solutions company looking for dedicated people that want to learn new skills and start a new career. Each of the US companies ELEOS works with has a different set of staffing needs. We work with each company to understand their workforce gaps and then look to our pool of candidates to find the best match for both the employee and the company.

The roles listed in this document are a high-level overview of work that is done in the US healthcare system. There are two sections: 1)Business and Administration Roles, and 2) Clinical and Value-based Roles. These are just a sample of potential roles. Once you are matched up to a client you will receive a more detailed job description.

Business roles involve working with patients to register them in the electronic system, find the best appointment time that meets their needs, verify their insurance and benefits and document them in the electronic chart, manage referrals to specialist or testing facilities, obtain prior authorizations and follow up on all patients to ensure they have received the most comprehensive care possible.

Clinical and Value-based care roles are for people with a degree in a healthcare field, such as nutrition, pharmacy, medicine, etc. These roles play a vital role in working with the US healthcare team to prepare the chart for appointments, documentation of visit notes, ordering tests and referrals, identification and closure of care gaps, managing chronic conditions, medication adherence, and follow-ups after a hospitalization or emergency room visit.

We will work with you to understand your education, experience and career goals and find the best fit for our US companies and for you. We look forward to having you join the ELEOS team! Together, we will transform the US healthcare system.

Business & Administrative Roles:

Referrals and Prior Auths

Background:

  • Student or College Grad
  • Experience: Admin, Details

Management of patient referrals entails ensuring complete information on referral and getting an insurance pre-authorization before the patient has their visit. Then close the loop to ensure the patient attends their appointment and the referring provider receives the visit notes.

View Video

Insurance Eligibility Verification

Background:

  • Student or College Grad
  • Experience: Admin, Details

Determines if the patient´s documents, insurance, and outstanding balance are updated so they can be seen at the clinic. This is one of the core roles of the clinic since depending on this verification the patient can be seen at the clinic or not.

View Video

Insurance Benefit Verification

Background:

  • Student or College Grad
  • Experience: Admin, Details

Patients have many different types of health insurance. Each type has different benefits. Prior to an appointment we need to check and understand the patient’s insurance benefits so that we can educate the patient on their co-payments, and we can be sure to collect the right payments.

View Video

Front Desk Support & Scheduling and Registration

Background:

  • Student or College Grad
  • Experience: Admin, Details

The Front Desk is the first point of contact patients have with the clinic. The patient’s experience at the reception area sets the tone for the entire visit. This role supports the on-site team by scheduling appointments, registering the patient, and answering other phone calls.

View Video

Document Management

Background:

  • Student or College Grad
  • Experience: Admin, Details

Each day a practice receives 100s-1000s of faxes that include referrals, refills requests, medical records, consult notes, lab and rad results, medical record releases. Each document must be assessed and properly attached to the patient chart.

View Video


Clinical & Value – Based Care Roles:

Scribe

Background:

  • Doctor of Medicine, Veterinarian
  • Pharmacist
  • Degree in Medicine

Working closely with a US Physician or Provider, this role review the medical records and prepares the chart for a visit. All relevant orders are placed, and an appointment agenda is created. During the visit, all visit points are documented in the chart.

View Video

Medication Adherence

Background:

  • College Degree
  • Experience: Healthcare, Pharmacy

Medication adherence is for patients with chronic conditions and need to be placed on a pharmacotherapy. Goal: Rx filled 80% of year.

View Video

HEDIS Gap Closure

Background:

  • College Degree
  • Experience: Healthcare, Pharmacy

HEDIS is a set of healthcare process and outcomes measures utilized to measure the quality of care provided by a provider and their team. Identification and closure of care gaps is the primary role in this position.

View Video

Case Management

Background:

  • College Degree
  • Experience: Healthcare, Pharmacy

Case Management is following up with patients when they have been discharged from a hospital or emergency room to ensure they have an appointment with their primary care provider within 7-14 days.

View Video

Chronic Care Management

Background:

  • College Degree
  • Experience: Healthcare, Pharmacy

Chronic Care Management (CCM) services are generally non-face-to-face services provided to Medicare patients who have multiple chronic conditions expected to last at least 12 months. Patients are contacted on a regular basis to check in to provide continuous support to the patient to help prevent complications.

View Video

Remote Patient Monitoring

Background:

  • College Degree
  • Experience: Healthcare, Pharmacy

Remote patient monitoring (RPM) is a program to continuously monitor all patient results with remote digital vital devices. Help with patient education and deployment of RPM devices.

View Video

MSSP Audit

Background:

  • Student or College Grad
  • Experience: Admin, Details

MSSP (Medicare Shared Savings Plan) requires that data is collected and turned to ensure quality metrics are met. Work with care team and insurance company to get all gaps closed.

View Video

Attestations

Background:

  • Student or College Grad
  • Experience: Admin, Details

Each year all diagnosis codes that pertain to a patient’s condition must be submitted to Medicare on a claim. Insurance plans scan each patient to identify missing codes and request that the patient’s provider “attest” that the diagnosis codes are still accurate.

View Video


Testimonials

Whay people says
about our services

Thumb
Iris Mejía
Physician

I am Iris Mejia, I have worked at ELEOS since March 29, 2022. It has been a pleasa nt experience working in a company in which treatment is ethical and responsible. I have grown professionally since healthcare providers in the United States have the patience to teach and work in groups. Personally, my healthcare provider is a very warm and ethical person. ELEOS has been for me a place of personal and professional growth. This company has shown me a professional and stable work environment.

Thumb
Marcela Raudales
Pharmacist

It has been a wonderful year, no other job it's compared with this one, I have been very motivated because my job is very flexible, it fits my lifestyle and I enjoy it a lot!!! Thank you, ELEOS!

Thumb
Audry Chávez
Industrial Engineer

My name is Audry Chávez I have been working in Eleos for a year. I work with the brightest, friendliest, and most hardworking people. I´m part of an amazing team! I learned a variety of medical skills and administrative, the culture in Eleos is fantastic I’m so thankful for all opportunities for being part of this amazing enterprise. Thanks, Eleos!

Thumb
Héctor Valerio
Architect

One day of March 2022 I started a work relationship with Eleos Staffing. I hadn't heard of it before, but my son who was by that time in training with them, recommended me to apply for a position. Before Eleos I was working as a Medical Interpreter.
Working with Eleos has been a whole new experience. It has allowed me to develop some very useful skills in the Medical Customer Service area, and it gave me the opportunity to continue WFH (which I appreciate so much).
Thank you!